At this time of year, chances are you are reviewing KPIs for facilities management and evaluating your performance against benchmarks. There are many factors that can impact your achievements, but there’s one simple way to improve your marks: investing in regular HVAC maintenance with a trusted service provider.
In this article, we’ll review the top facilities management KPIs tracked by most organizations, and how the right HVAC maintenance plan helps you meet those goals.
Top 5 KPIs for facilities management
According to IFMA , these facilities management KPIs are the most commonly tracked by organizations and represent their top goals:
- Customer Satisfaction
- Cost Savings/Financial Performance
- Critical Systems Availability/Uptime
- Work Order Completion/MTTR (Mean Time to Repair)
- Vendor Performance/Contract Management
The fact is, HVAC maintenance (particularly with an established relationship with a quality service provider) is closely tied to all these facilities management metrics. Here’s how investing in maintenance can improve your performance in all these categories.
How HVAC maintenance improves your facilities performance
1. Customer satisfaction
As a facilities manager, your customers are the occupants of your building(s). That typically means employees. I’m sure you already know that office temperature is the number one complaint from office workers. Actually, it’s number one AND number two: they complain about being too hot and too cold.
If you are also serving customers in your facilities (such as retail, food service, healthcare, entertainment, or other services), the role of HVAC is even more important. Poor temperature control that results in uncomfortable spaces can drive away customers and impact revenue.
Regular HVAC maintenance is an important step in maintaining consistent and comfortable temperatures in your occupied spaces. Your service provider can also recommend relatively inexpensive solutions to improve problem areas.
2. Cost savings
According to CBRE, managing energy costs is a critical task for facilities managers. The cost of utilities to run heating and cooling systems is a significant portion of your budget. Heating, cooling and ventilation are the top consumers of energy in commercial buildings, according to the U.S. Department of Energy. According to energy.gov, HVAC systems consume 35% or more of the energy used in commercial buildings.
If you’re looking to reduce costs, don’t overlook HVAC energy efficiency. Regular maintenance of your heating and cooling systems ensures that they’re running at peak efficiency and minimizing energy consumption.
3. Critical systems uptime
Given #1 and #2, your HVAC systems are critical to your operation. When heating and cooling systems are not creating comfortable conditions, worker productivity declines and might stop altogether if you experience a breakdown.
Regular maintenance improves HVAC uptime. How? Technicians inspect your equipment and take preventative action when they find signs of impending problems. Here’s just one example: cleaning grimy air conditioning coils (a relatively inexpensive maintenance task) can prevent a compressor failure that takes down the system (and costs much more to repair).
That’s why a small investment in HVAC maintenance can make a huge difference in your performance on these important KPIs for facilities management.
The service provider you choose is another critical factor that can impact two additional facilities management metrics.
4. Work order completion time
Your company trusts you to choose the best service providers to keep facilities running smoothly. You need an HVAC service provider you can count on to be responsive and make repairs quickly.
Both of those points are important. Having to wait days for a callback, or worse, having to call multiple times, is a waste of your time. But even when a service provider responds quickly and gets to you fast, that doesn’t always mean the repair is made right away. Poor diagnostic skills or difficulty getting parts can mean repairs take far too long.
That’s why you track work order completion time. And why having a relationship with a reliable HVAC service provider helps you meet your KPI goals.
5. Vendor & contract performance
Ultimately, the quality of the work is the most important metric of all. Are your HVAC problems being solved? Are the systems well cared for? Are they optimized for efficiency? Are expenses planned for rather than reacting to emergencies?
These are all signs of superior contract performance. The vendor who prioritizes those goals, and makes it easy for you to achieve them, is a partner you can rely on. At Worthing Air, our priority is to be that partner for you.
Improve your KPIs for facilities management: contact Worthing Air
If your commercial facility is struggling with HVAC problems that are impacting your larger goals, Worthing Air can help. We work with New Jersey commercial facilities managers in a variety of industries to ensure HVAC systems reliability, efficiency and long-term performance.
Let’s start with a conversation about the specific needs of your commercial space.
Call Worthing Air today at 973-575-5276.
Worthing Air is the HVAC service partner more NJ companies rely on. Efficiency, quality, and integrity have been the backbone of our operation for over 40 years. Our technical expertise ensures safe, high-quality, and timely workmanship on every project.